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Identity & authentication

Make trusted information reusable across services and channels.

Turn information your organization already holds into verifiable credentials that other services can independently verify.

Telecom
Banking
Workforce
Acme TelecomVerified customer identity
Jane SmithStatus: Verified
Verified Identity Credential
Jane Smith
Issued by Acme TelecomStatus: Valid
Call center
Click to verify
Telecom
Banking
Workforce
Acme BankVerified customer identity
Jane SmithStatus: Verified
Verified identity Credential
Jane Smith
Issued by Acme BankStatus: Valid
Financial service
Click to verify
Telecom
Banking
Workforce
Acme EmployerEmployment verification
Jane SmithStatus: Verified
Proof of employment Credential
Jane Smith
Issued by Acme EmployerStatus: Valid
Partner organization
Click to verify
Telecom
Banking
Workforce
Acme TelecomVerified customer identity
Jane SmithStatus: Verified
Verified Identity Credential
Jane Smith
Issued by Acme TelecomStatus: Valid
Call center
Verification passed
Verify again
SourceIssued by Acme Telecom
Applies toJane Smith
IntegrityNot changed since issuance
StatusValid
Telecom
Banking
Workforce
Acme BankVerified customer identity
Jane SmithStatus: Verified
Verified identity Credential
Jane Smith
Issued by Acme BankStatus: Valid
Financial service
Verification passed
Verify again
SourceIssued by Acme Bank
Applies toJane Smith
IntegrityNot changed since issuance
StatusValid
Telecom
Banking
Workforce
Acme EmployerEmployment verification
Jane SmithStatus: Verified
Proof of employment Credential
Jane Smith
Issued by Acme EmployerStatus: Valid
Partner organization
Verification passed
Verify again
SourceIssued by Acme Employer
Applies toJane Smith
IntegrityNot changed since issuance
StatusValid
The problem

Why verify the same information again and again?

Organizations already hold information about their customers that they know or have verified. But when another service needs to rely on it, the verification process often starts from scratch.

BEFORE TRUVERA
Customer verification
JS
Jane SmithAccount holder
Upload identity documentDocument submitted - pending review
Answer security questions1 answer didn't match
Enter SMS verification codeWaiting for code
Complete additional verificationNot started
Repeated checks slow down verification.
With Truvera
Customer verificationCredential presented
JS
Jane SmithAccount holder
VERIFIED IDENTITY CREDENTIALJane SmithIssued by Acme Telecom
Verification passed
SourceIssued by Acme Telecom
Applies toJane Smith
IntegrityNot changed since issuance
StatusValid
Verify existing information instead of starting over.
Use cases

Put trusted information to work across services.

01

Cross-service onboarding

Let customers reuse verifiable information across services and organizations instead of submitting it again.

Less duplicated verification, faster onboarding
02

Customer authentication

Use digitally verifiable customer information to reduce repeated authentication checks.

Faster authentication, less friction
03

Account recovery

Use verifiable customer information as an additional assurance signal when restoring account access.

Stronger recovery assurance
How it works

Create. Share. Verify.

See how Truvera works
1Create

Create verifiable credentials

Turn information your organization already knows into something others can verify.

2Share

Let the information move

Your users can share it across systems, organizations and workflows.

3Verify

Check it when it arrives

The recipient can verify the source, integrity and status of the information.

Issue credential
Credential type
Verified customer identity
Issued to
Jane Smith
Issuer
Acme Telecom
Issue credential
Verified Identity
Jane Smith
+44 7700 900000
Issued byAcme Telecom
StatusValid
Verifiable credential
Verification result
CredentialAccount ownership · Jane Smith
Verification passed
SourceIssued by Acme Telecom
IntegrityNot changed since issuance
StatusValid
In practice
3–4 minutes

under 60 seconds

We worked with global telecom Telefónica to test a mobile authentication flow for customers calling its contact center. Instead of answering security questions or using SMS OTPS, customers receive a prompt on their phone, unlock with biometrics and tap to approve.

“The solution transforms authentication times from 3–4 minutes with traditional methods to under 60 seconds.”

Glyn Povah, Global Product Development Director, Telefónica

Explore the Telefónica pilot
1
Authentication requestedCall center sends an automatic request to the customer.
00:12
2
Customer approvesThey unlock with biometrics and tap to approve.
Confirm it's youApprove
3
Authentication completeThe call center receives the verified result.
Identity verified
FAQ

Frequently asked questions

Do we need to replace our existing IAM, CIAM, or IDV systems?

No. Truvera is designed to work alongside the systems you already use to establish, manage, or verify customer information.

Those systems can continue doing what they do today. Truvera gives selected information a way to move into another interaction with verifiable proof behind it.

Do customers need to download a separate wallet or app?

No. Credential functionality can be embedded into existing apps and workflows where appropriate.

The user experience should fit the workflow rather than requiring customers to move into a separate Truvera-branded application.

How do you know the credential is being used by the right person?

Where higher assurance is required, credentials can be bound to the intended holder.

Biometric verification is one possible way to add that assurance, but it is not required for every workflow.

Who decides which organizations are trusted?

The receiving organization or ecosystem decides which issuers it recognizes as trusted sources for particular information.

Verification can confirm who issued the information. Trust rules determine whether that issuer should count for the workflow.

Start with the workflow

Where are your customers being asked to prove the same thing twice?