Reduce caller authentication time by up to 80%

Truvera Verified Contact helps call centers authenticate callers faster and more securely by replacing security questions with a biometric check through their existing app.

Request Free Consultation

Trusted by

Why call centers struggle with authentication today

Traditional authentication methods like knowledge-based questions or OTPs are slow, insecure, and privacy-invasive.

Slow authentication

Knowledge-based questions take 30–90 seconds per call, increasing handle time and customer frustration.

Vulnerable to fraud

OTPs and KBAs can be intercepted or faked, enabling SIM swap attacks, phishing, Caller Line Identification spoofing and data breaches.

Privacy exposure

Call Center Agents handle sensitive personal data, creating compliance and liability risks for the business.

Turn your existing app into a secure authentication channel

When a customer calls your contact center the agent clicks “Authenticate Caller.” on their portal.

The customer instantly receives a push notification in your company’s mobile app (bank, telecom, etc.) asking if they are the ones calling in.

The customer unlocks the app with biometrics (fingerprint or face ID) and confirms with a single tap of “Yes.”

The agent sees a Verified confirmation on screen within seconds. No passwords. No personal questions. No OTPs. Just instant, biometric trust.

Real, measurable impact.

Reduce Average Handle Time

Cut caller verification from 30–90 seconds down to just 20. Faster authentication means smoother calls, higher satisfaction, and measurable improvements in customer experience metrics.

Strengthen Security with Biometric Authentication

Built on biometric verification and encrypted channels, the solution eliminates SIM swap and phishing risks by removing OTPs and KBA entirely. Customers never share sensitive personal data with agents, ensuring compliance and protecting privacy.

Save Costs by Reducing Authentication Time at Scale

Even a 30-second reduction per call translates into major annual savings. Agents spend less time authenticating and more time resolving customer issues, boosting productivity and operational efficiency across your contact center.

Simple for your customers. Seamless for your team.

Step 1: Integration

Add our REST API to your agent portal. Embed Truvera’s Wallet SDK inside your existing mobile app.

Step 2: Authentication flow

Agent clicks Authenticate Caller. The customer unlocks the app with a biometric and responds with one tap of “Yes.”
The agent sees Verified on their screen within seconds.

What makes Truvera different

End-to-End Encrypted Channel

Communication between the call center and the customer’s app is fully encrypted, keeping every interaction tamper-proof and confidential.

Embedded ID Wallet (via SDK)

Install a secure, biometric-protected ID wallet inside your existing app, enabling instant digital proof of identity. Your users don’t need an additional app.

Lightweight REST API Integration

Easily implemented in your call center’s agent portal, enabling real-time authentication without disrupting existing workflows.

Privacy-First Data Sharing

Customers share only what’s needed. For example, confirming “Yes, this is the correct customer” instead of revealing personal information, ensuring no sensitive data is ever exposed to agents.

Why encrypted communication matters

Cryptographically secure

DIDComm creates a secure end-to-end encrypted communication channel between the mobile application and the user, so that the message cannot be intercepted or modified in transit.

Authenticated and verifiable

Your organization can be certain that the response comes from the legitimate user, not a spoofed or compromised device.

Tamper-proof and private

No third party, not even Truvera, can access the contents of the exchange.

Authenticate callers in seconds

Cut handle time, reduce fraud, and build customer trust with biometric verification.