Fast-growing organizations use an ID verification system for onboarding, IAM for authentication, CIAM for customer data and separate tools for call center security. Over time, they acquire other businesses, each bringing their own identity systems, and integrate with partners running entirely different stacks.

All of these systems work exactly as designed. They work well in isolation.

But the moment a customer moves between systems, they’re treated like a stranger. The result is friction everywhere. Customers are asked to re-verify who they are, repeat authentication steps, and submit the same forms and documents again and again.

This happens because identity was never designed to scale across an entire business ecosystem.

Dock Labs started in 2017 after we kept encountering the same identity problem everywhere we looked: organizations were verifying the same people again and again across systems that could not recognize each other.

Identity was not just fragmented. It was fundamentally disconnected.

The consequences were predictable: slow verification, repeated checks, rising costs, and users constantly proving who they were to systems that should already know them.

We believed there had to be a better way. So we began building infrastructure for a different model. One where identity is issued once, trusted everywhere, and carried across an organization and its partners.

Over time, that work evolved into deployments with ID verification providers, IAM teams, telecoms, and organizations exploring what becomes possible when identity is no longer trapped in silos.

What began as a recurring pattern we could not ignore became the mission we pursue today: to give every user a verified digital identity that works everywhere, and to make fragmented identity a thing of the past.