For years, digital identity sat on the edge of mainstream adoption. It was discussed in working groups, tested in pilots, and championed by specialists, yet rarely treated as core infrastructure. In 2025, that changed.
This was the year digital identity stopped being an add-on to existing systems and started becoming the foundation they are built on. Governments moved from experimentation to execution, enterprises began designing around reusable identity instead of one-off verification, and new forms of commerce driven by AI agents exposed just how essential trust, delegation, and verified identity have become.
We saw identity evolve from a compliance requirement into a strategic layer that enables secure interactions at scale. From national digital ID initiatives to faster caller authentication in call centres, from embedded wallets to delegated authority for autonomous agents, the conversation shifted from “if” digital identity will matter to “how fast can it be implemented.”
At Dock Labs, 2025 marked a turning point in how our Truvera platform is used and understood. No longer just a verifiable credentials solution for one industry, we increasingly became the key part of the infrastructure underpinning identity ecosystems across sectors including telecommunications, logistics, IAM, and emerging agentic commerce models.
This yearly review reflects on how the market evolved, how our strategy aligned with these shifts, and what it reveals about where digital identity is heading next. On the way, we’ll discuss the move toward reusable digital identity, the growing demand for stronger authentication, the emergence of AI agent identity, and the rise of reusable organizational identity.
The State of Digital ID and Where Truvera Fits In
2025 revealed a pattern: across governments, enterprises, and emerging technology ecosystems, digital ID moved from experimental concepts into systems that people and organizations now depend on in real, everyday interactions.
From One-Off Verification to Reusable Digital Identity
A major shift in 2025 was the move away from one-off identity checks toward reusable, portable digital identity.
Organizations increasingly recognized the inefficiency of repeatedly verifying the same person across disconnected systems. The question evolved from “how do we verify faster?” to “why are we repeating the same verifications?” Reusable credentials emerged as the natural answer: they reduce friction for users, improve consistency for IT teams, and create a more reliable foundation for compliance and fraud prevention.
Our strategy in 2025 was closely aligned with this shift. Truvera became the infrastructure layer for several reusable identity projects across different sectors, including:
- Integration with Daon’s IDV platform, enabling Daon’s clients to issue reusable verifiable credentials immediately after a successful ID check.
- Biometric-bound reusable identity with 4i Digital, where they are setting out to tie verifiable credentials to strong biometrics in order to enable trusted, repeat interactions without re-running full ID verification checks each time.
- OpenBanking credentials with Netbr and Lina, where open banking data is converted to a verifiable credential to enable easy onboarding to an IAM system. This helps bridge identity silos and provide a consistent, reusable identity layer across multiple enterprise systems.
- Logistics and port authority ecosystems in Barbados and Belize, where tamper-proof vessel documentation credentials enable trusted verification of ships and associated records, supporting smoother maritime operations.
- Product compliance credentials with DPRIN, where Truvera was used to issue tamper-proof, verifiable digital credentials for declarations of conformity, technical-file assurances, battery recycling compliance and age verification.
These implementations are not isolated case studies; they are living blueprints for how reusable identity can travel with the user (or organization), remain verifiable, and still respect privacy and control.
The Growing Demand for Stronger Authentication
In parallel with the shift toward reusable identity, 2025 also exposed a clear gap in how organizations approach authentication. Traditional methods such as knowledge-based questions and SMS one-time passwords are unable to withstand modern fraud tactics and social engineering.
Regulatory changes such as PSD3 (the European Union regulation to update and improve rules for electronic payments) are accelerating this shift by raising expectations for strong customer authentication and pushing organizations toward more resilient, privacy-preserving models. The result is growing demand for authentication that is stronger by design, reduces data exposure, and remains seamless for users.
Call Center Authentication Where Speed Meets Security
Contact centers sit at the frontline of this transformation. Historically, authentication has been one of the slowest and most frustrating parts of a call to customer service, often adding unnecessary minutes to each interaction. As fraud pressure increases and regulatory expectations tighten, improving speed without compromising security has become critical.
Through the collaboration with Telefónica, GSMA and TMT ID, we enabled a new model of call center customer authentication that replaces knowledge-based questions and OTPs with a biometric check through an organization’s existing app. This approach allows callers to authenticate in seconds, dramatically reducing call handling time while also improving security and minimizing data exposure for both customers and agents.
This shift reframes authentication from a bottleneck into an efficiency lever, proving that stronger security does not have to come at the cost of speed or user experience.
Identity as a Foundation for AI Agents and Emerging Agentic Commerce
Perhaps the most forward-looking shift of 2025 was the growing realization that AI agents require identity of their own.
As automated systems begin acting on behalf of individuals and organizations, issuing commands, triggering transactions, and influencing decisions, a foundational question surfaces: who is responsible, and under what authority?
This creates a new category of identity need, one that goes beyond human verification.
Our response was to develop the Truvera Agent ID: a model for delegated authority that allows organizations to assign verifiable permissions to autonomous systems thereby ensuring clarity, accountability, and control. These mechanisms form the missing link between intelligent automation and real-world trust.
Organizational ID and the Rise of Reusable Business Identity
While much of the digital ID narrative focuses on individuals, 2025 also signaled the quiet rise of organizational identity as a critical infrastructure layer.
Traditional business verification processes remain slow, repetitive, and fragmented. Each new relationship requires the same documents, the same checks, and the same manual validation.
Reusable business identity changes this model entirely.
Once an organization completes a full verification, it can receive a set of verifiable digital credentials that can be reused across platforms, partners, and services, reducing onboarding time while maintaining auditability and compliance. It also provides verifiable proof as to which individuals have the authority to represent an organization.
Although we cannot yet disclose a major enterprise initiative we’re working on in this space, we have been investing heavily in the technology required to support reusable organizational identity at scale. This includes enabling verifiable business ID credentials that can be securely issued, instantly verified, updated, or revoked as business circumstances change.
We believe reusable business identity will become a foundational layer for corporate onboarding, B2B trust, and cross-platform ecosystems, transforming how organizations prove who they are, just as digital ID is reshaping how individuals do the same.
Government-Led Digital ID Went From Pilot to Policy
In 2025, government-led digital identity initiatives moved beyond experimentation and began defining the infrastructure that future public and private services will be built upon.
In the United States, the evolution of ISO 18013 for mobile Driver’s Licenses, reinforced a clear privacy direction: the “no phone home” principle was not only affirmed, but strengthened. AAMVA signalled that the server retrieval option will not be supported, and Andrew Hughes revealed that the next version of the ISO standard, expected in 2026, will formally separate server retrieval from the core standard. This marks a decisive move toward user-controlled, device-only verification as the default approach.
In Europe, the EU Digital Identity Wallet advanced from policy vision to ecosystem-level transformation. Its impact will extend well beyond citizen authentication. The EUDI framework is set to reshape how identity integrates with payments, travel, and organizational credentials, enabling more seamless cross-border transactions, reducing fraud, and creating new trust layers for both individuals and businesses.
The announcement of the EU Business Wallet will expand this model to organizational identity, allowing companies to authenticate, sign, and operate across the Single Market with legally recognized digital credentials.
The UK also formally announced its own digital ID wallet initiative. Though some aspects of the proposal are controversial, it signals a stronger national commitment to interoperable, government-backed identity infrastructure. This development positions the UK alongside the EU and US as a key market actively transitioning from fragmented identity approaches toward cohesive digital identity systems, and we are optimistic that the end result will empower citizens to control their own identities and preserve their privacy.
Our positioning within this evolving landscape prioritizes interoperability and long-term standards alignment. We deployed support for SD-JWTs in preparation for EUDI requirements, while deliberately pacing deeper implementation as regulatory and technical standards continue to mature. Rather than locking ourselves into early assumptions, we focused on building a flexible foundation capable of adapting as clarity emerges.
This approach ensures Truvera can support government and public-sector identity ecosystems as they develop into the backbone of national and cross-border digital services.
How We Positioned Truvera Across These Shifts
Rather than chasing isolated trends, our positioning in 2025 focused on becoming the infrastructure layer that powers digital identity wherever it operates.
We evolved beyond a credentials platform and deeper into an identity backbone that supports:
- Reusable digital identity across enterprise environments
- Fast and secure authentication for high-risk and high-volume contexts
- Delegated authority and identity for AI-driven systems
This strategic alignment allowed us to work as the connective framework enabling trust across telecommunications, logistics, IAM, identity and business verification, professional certifications, and emerging autonomous commerce.
2025 made one thing clear: organizations no longer want isolated identity tools. They want identity that moves, adapts, and scales with them. Our focus this year was to become exactly that foundation.
The Role of the Wallet: From App to Invisible Infrastructure
In 2025, one of the most misunderstood elements of digital identity continued to be the wallet.
For many, the wallet is still seen as a single product, a standalone app, or a consumer-facing interface that users must download and manage. In reality, the role of the wallet is far more nuanced and far more strategic. It is not a fixed experience, but a delivery layer that adapts to the context, the user journey, and the level of control required.
We do not see the wallet as “one thing.” It can take multiple forms, each serving a different purpose:
- An embedded or “invisible” wallet, where credentials are abstracted entirely from the user and identity becomes part of the background flow. Users do not even realize they are using a wallet.
- A standalone wallet experience, where users have full visibility and control over their credentials.
- A cloud wallet, where convenience and accessibility take precedence over local device management.
What matters is not where the wallet lives, but how it enables trust with minimal friction. Many successful identity use cases benefit from hiding the complexity of wallets and credentials entirely.
This shift reframes the wallet from an application into infrastructure. It becomes the invisible layer that stores, presents, and verifies identity in the right way at the right moment, without interrupting the experience.
By designing our Truvera platform to support multiple wallet models, we can enable organizations to choose the right approach for each use case, whether that is high-assurance identity, frictionless customer journeys, or large-scale system integrations.
The future of digital identity will not be defined by who builds the most visible wallet, but by who makes identity feel effortless. And in many cases, the best wallet experience will be the one users never have to think about.
Product & Platform Evolution in 2025
2025 was a year of deep platform maturation. Rather than focusing on isolated feature releases, our product and engineering efforts concentrated on strengthening the foundations that enable scalable identity ecosystems: interoperability, usability, enterprise readiness, and long-term adaptability.
Above all, our roadmap this year was shaped by real customer adoption. The patterns emerging from live deployments, proof-of-concepts, and production environments guided where we invested, what we refined, and how we prioritized.
Wallet and User Experience Enhancements
We significantly enhanced the wallet experience to improve accessibility, usability, and scalability. This included the introduction of cloud wallet storage for greater flexibility, improvements to SDK usability to accelerate partner integrations, added new examples to support different programming frameworks , and the addition of a localization selector to support global markets. We also deployed our first fully localized version in Brazilian Portuguese. These updates reinforced our goal of making digital identity easier to deploy and simpler to use, without sacrificing control or security.
Interoperability and Standards Alignment
To support emerging regulatory frameworks, particularly around EUDI, we expanded support for SD-JWTs. This ensures Truvera remains a digital identity management solution aligned with evolving European requirements while maintaining the flexibility to adapt as specifications mature.
We continue to improve our support for mDLs and mDocs by tracking the official releases of OpenID4VCs and the Digital Credentials API. This will be important for Europe and jurisdictions around the world.
In parallel, we completed our migration to the cheqd blockchain, strengthening our ability to innovate more rapidly and focus on ecosystem growth.
Authentication and Identity Infrastructure
We continued to expand our authentication capabilities to support new use cases and performance requirements. This included packaging DIDComm, a DID-based secure messaging protocol, into a call center authentication solution that we call Truvera Verified Contact. This enables secure, privacy-preserving communication flows in high-volume environments.
Enterprise Readiness and Governance
As adoption grew, we strengthened enterprise-grade controls across the platform. This included the introduction of sub-accounts in the Workspace UI for better organizational management, refined data retention policies to support regulatory compliance, and system improvements designed to scale with complex enterprise environments.
Verification and Integration Enablement
We deepened integrations with identity verification providers, including our integration with Daon’s IDV platform. This enables Daon’s clients to issue verifiable credentials immediately after a successful identity verification process, allowing users to carry a trusted, reusable digital identity beyond the initial check.
How We Build
Behind the scenes, we adopted AI-powered tools across engineering, testing, and demo environments. This accelerated development cycles, improved quality assurance, and helped us deliver faster, more reliably, without compromising on rigor or security.
A New Identity for Identity Infrastructure
Finally, 2025 marked our rebrand to Truvera. This was not a cosmetic exercise, but a strategic repositioning to reflect who we have become: an identity infrastructure platform built for trust, verification, and seamless data exchange at scale.
Together, these developments strengthened Truvera’s ability to support production-grade identity systems across sectors, preparing our platform for the next wave of adoption as digital identity becomes foundational infrastructure.
Building the Digital Identity Ecosystem
2025 was the year when identity infrastructure began to intersect with real-world policy, enterprise strategy, and industry thinking, and we positioned ourselves to lead that dialogue.
Community, Knowledge Sharing & Industry Dialogue
We believe that building digital identity is a collective endeavour. That’s why we’ve invested heavily in knowledge sharing, open discussion and ecosystem building.
Some of the more significant contributions this year include:
- Paul Grassi, Principal Product Manager of Identity Services at Amazon in “Why Amazon Is Doubling Down on Digital Credentials, mDLs and EUDI”. Paul walked through Amazon’s rationale for embracing mobile Driver’s Licenses (mDLs) and digital credentials, and how that aligns with broader identity standards and onboarding friction reduction.
- Esther Makaay, VP of Digital Identity at Signicat in “The EU Digital Identity Wallet Explained” and “Key Takeaways from Europe’s Largest Digital ID Pilot”. Esther shared lessons from large-scale EUDI pilots, diving into what worked, what didn’t, and what private companies should watch out for.
- Panel on “mDLs, Privacy and User-Tracking: What You Need to Know”, featuring Andrew Hughes, VP of Global Standards at FaceTec, who has spent over a decade shaping international ISO standards for digital identity, credentials, and biometrics, and Ryan Williams, Program Manager of Digital Credentialing at AAMVA, who leads the subcommittee translating ISO standards into North American implementation guidelines. Together, they explored the privacy trade-offs, design principles, and governance challenges involved in deploying privacy-preserving mDLs and digital IDs at scale.
- Rob White, Head of Identity Services at Samsung Wallet in “How Samsung Plans to Accelerate Digital ID Adoption in the U.S.”, discussing the opportunities and challenges of scaling mobile-wallet-based identity and mDLs in a large, diverse market like the U.S.
- Peter Horadan, CEO at Vouched, in “Know Your Agent: Solving Identity for AI Agents”, a forward-looking discussion on why AI agents require verifiable identity, how delegation and agent reputation can be built through digital credentials, and what identity infrastructure must evolve to support trusted autonomous agents.
- “How Digital ID Is Reshaping the Travel Industry”, with Annet Steenbergen (Advisor, EUDI Wallet Consortium) and Nick Price (CEO, Netsys & Co-Chair of the DIF Travel & Hospitality Working Group). This conversation explored how digital credentials, wallets, and identity standards will transform travel, mobility, and cross-border experiences.
And many more.
As standards like EUDI, mDLs, and verifiable credentials move towards larger implementations, the industry needs thoughtful debate and shared playbooks. That’s what these sessions aimed to provide.
Outlook for 2026: Where Identity Is Headed Next
If 2025 was the year digital identity became infrastructure, 2026 will be the year it begins to redefine how digital systems operate at scale.
Identity will move deeper into the core of commerce, regulation, and automation, shaping how value is exchanged, how trust is enforced, and how responsibility is assigned.
Agentic Commerce Moves from Concept to Production
Autonomous agents will increasingly participate in real economic activity, from negotiating purchases to executing transactions. This transition will require AI agent identity systems capable of clearly establishing who an agent is, who they represent, and what authority they possess. As agentic commerce scales, identity will become the control layer that enables confidence, delegation, auditing, and accountability in machine-driven interactions.
The Year of Delegation
Delegated authority will emerge as a standard practice, not a niche capability. Organizations will increasingly assign verifiable permissions to employees, partners, and autonomous systems, allowing roles, responsibilities, and access rights to travel alongside identity. This will be critical for both human and AI-driven workflows, creating more dynamic, auditable, and secure operating models.
Telecoms Become Identity Providers
Telecommunications companies will continue evolving beyond connectivity into trusted identity intermediaries. With their proximity to end users and strong verification capabilities, they are well positioned to deliver identity-based authentication services, particularly in high-risk and high-volume channels.
Payments and Identity Begin to Merge
2026 will accelerate the convergence of identity and payments. Insights from EUDI pilots and other market experiments already suggest that embedding verifiable identity into payment flows can significantly reduce fraud and friction. As these systems mature, the payment moment will increasingly become an identity moment, reinforcing trust while simplifying transactions.
From Digital ID to Digital Operating Layer
What emerges is a shift in perception: identity will no longer be viewed merely as access control, but as an operating layer for digital ecosystems. From business onboarding and compliance to autonomous commerce and cross-border services, identity will orchestrate how entities interact, transact, and prove legitimacy.
For organizations, 2026 will not be about whether to adopt digital identity, but how strategically, how responsibly, and how fast. Those who treat identity as infrastructure, not as a checkbox, will be the ones shaping the next phase of digital trust.
A Closing Note
As we look back on everything that shaped 2025 and ahead to what lies before us, one thing remains clear: none of this progress happens in isolation.
To our clients who trusted us with critical identity infrastructure, thank you for pushing us, challenging us, and building alongside us. Your ambition and real-world needs continue to shape how Truvera evolves.
To our partners, collaborators, and ecosystem allies, thank you for your openness, expertise, and shared commitment to building a more trustworthy digital world. Every integration, pilot, conversation, and debate moves the industry forward.
And to everyone who followed our journey this year, attended our events, engaged with our content, or simply stayed curious about the future of identity, we are genuinely grateful for your continued support and interest.
We look forward to continuing this journey together in 2026. A year that promises deeper collaboration, bolder innovation, and even greater impact.
Here’s to a year of stronger trust, smarter identity, and meaningful progress.
Wishing you a successful, connected, and inspiring 2026.
— The Dock Labs Team
