The Future of Caller Authentication: GSMA and Telefónica Reveal the Trusted Caller Identity Pilot [Live]
Most call centers have the same problem: they spend the first 30 to 90 seconds of every call trying to figure out who’s actually on the line.
Traditional methods like security questions and one-time passwords (OTPs) slow everything down. They’re also vulnerable to SIM swaps, phishing, and caller ID spoofing. And because call centre agents need to ask for personal details to confirm identity, customers end up sharing data that should stay private, creating privacy and compliance risks for organisations.
In this live podcast, Glyn Povah (Telefónica Tech) and Helene Vigue (GSMA) will walk us through the Trusted Caller Identity Proof of Concept (PoC). This pilot shows how digital ID technology can transform caller authentication, making it faster, more secure, and privacy-first.
The session will include:
- A demo of the PoC, showing how a call center can verify customers’ identities faster using biometric confirmation through an ID wallet app.
- Insights from GSMA and Telefónica Tech as they present the results of the PoC and share what it revealed about using verifiable credentials, ID wallets and carrier Network APIs to make caller verification cryptographically secure and phishing-resistant.
- A discussion on the challenges of caller authentication, the role of trusted digital identity, and how mobile innovation can set a new benchmark for secure customer engagement.
Be among the first to see how this pilot is reshaping the way organizations verify and authenticate customers.
Can't make it live? Don't worry. We'll send the recording to everyone who registers.
💡 Why Dock Labs is Organizing This Event
To address the growing challenges of caller authentication, we've collaborated with GSMA, Telefónica Tech, and TMT ID to launch this Proof of Concept.
Dock Labs is providing the underlying digital identity technology, including the ID Wallet, verifiable credentials, and DIDComm messaging that power secure, privacy-first interactions between callers and call centers.
📅 Don’t Miss Out
December 4th at 5 pm GMT / 9 am PST
Location: Online
